What must the passenger handling procedures established by a ground handling organisation cover?

The passenger handling procedures must cover the safety risks, including carriage of dangerous goods in passenger baggage or on the person, related to the listed activities (passenger and baggage acceptance, special categories of passengers, boarding, disembarkation, and transfer/transit).

Does the regulation require passenger handling procedures to cover the handling of passengers with reduced mobility?

Yes, handling of special categories of passengers, including passengers with reduced mobility, is one of the activities that must be covered by the procedures.

According to GH.OPS.100, are transit and transfer passengers explicitly included in the scope of passenger disembarkation procedures?

Yes, passenger disembarkation procedures must include, if applicable, handling of transit and transfer passengers.

Is there any applicability date stated in this section?

No, the section does not state an applicability date.

GH.OPS.100 Passenger handling -- general requirements

Q: Which specific safety risk is explicitly mentioned as being included in the coverage of passenger handling procedures?

The carriage of dangerous goods in passenger baggage or on the person.

Q: List the five activities for which passenger handling procedures must address safety risks.

The five activities are: (1) passenger and baggage acceptance and data transmission for load control purposes; (2) handling of special categories of passengers, including passengers with reduced mobility; (3) passenger boarding; (4) passenger disembarkation, including, if applicable, handling of transit and transfer passengers; (5) passenger transfer or transit.

Q: What must the ground handling organisation ensure regarding pedestrians during passenger boarding and disembarkation?

The ground handling organisation must ensure that the aerodrome requirements related to the control of pedestrians are observed during passenger boarding and disembarkation.

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GH.OPS.100 Passenger handling — general requirements

Regulation (EU) 2025/20

(a) The passenger handling procedures established by the ground handling organisation shall cover the safety risks, including carriage of dangerous goods in passenger baggage or on the person, related to the following activities:

(1) passenger and baggage acceptance and data transmission for load control purposes;

(2) handling of special categories of passengers, including passengers with reduced mobility;

(3) passenger boarding;

(4) passenger disembarkation, including, if applicable, handling of transit and transfer passengers;

(5) passenger transfer or transit.

(b) The ground handling organisation shall ensure that the aerodrome requirements related to the control of pedestrians are observed during passenger boarding and disembarkation.

Details

Source-Title: GH.OPS.100 Passenger handling -- general requirements View latest amendments

Erulesid: ERULES-1963177438-23656 Compare versions

Domain: Ground Handling

Applicabilitydate: 27 March, 2028

Entryintoforcedate: 27 March, 2025

Regulatorysource: Regulation (EU) 2025/20 Navigate

Regulatorysubject: Part-GH.OPS

Typeofcontent: DR (Delegated rule)

Origin: EASA

Category: EAR

GH.OPS.100 Passenger handling — general requirements

Details

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