What key risk areas should safety training and operational procedures for passengers with reduced mobility address?

The safety training and operational procedures for PRM services should address the following key risk areas: communication of safety-relevant information, boarding/disembarking of PRMs to prevent injuries and damage, preparation of the mobility device for safe transport, compliance with the aircraft operator's instructions on mass and balance, adequate planning reflected in turnaround coordination, compliance with instructions during refuelling/defuelling with PRMs on board, and compliance with the aerodrome operator's instructions in accordance with Regulation (EC) No 1107/2006.

What specific information about mobility devices must be communicated to ensure safety for passengers with reduced mobility?

The communication of safety-relevant information should include information about the type of battery in the mobility device and instructions for battery disconnection or removal, as well as relevant information from the aircraft operator to the aerodrome operator or different organisations involved in handling PRMs and preparing their mobility aids for air transport.

What measures are required to prevent injuries and damage during boarding and disembarking of passengers with reduced mobility?

To prevent injuries to persons and damage to the aircraft, mobility devices and ground support equipment, the following measures are required: use of adequate GSE (ambulift, medilift) for boarding and disembarkation, correct operation of the GSE, and prevention of obstruction of the passenger boarding bridge during boarding/disembarkation because of massed carry-on baggage and queueing mobility devices.

What training and compliance are required for the safe transport of a passenger's mobility device?

The preparation of the mobility device for safe transport requires dangerous goods training, and packaging and loading of the mobility device in compliance with ICAO's Technical Instructions to protect the battery during flight. Additionally, compliance with the aircraft operator's instructions on mass and balance regarding loading and securing mobility devices in the cargo compartment is required, including applicable aircraft loading limitations and load-spreading instructions.

How should turnaround coordination activities reflect the handling of passengers with reduced mobility?

Adequate planning should be reflected in the turnaround coordination activities to ensure the safe handling of PRMs and their mobility devices.

Which regulation is referenced for compliance with aerodrome operator's instructions regarding passengers with reduced mobility?

The aerodrome operator's instructions must be in accordance with Regulation (EC) No 1107/2006.

AMC2 GH.OPS.100 Passenger handling -- general requirements

Q: What instructions must be followed when refuelling or defuelling an aircraft with passengers with reduced mobility on board?

Compliance with the aerodrome operator's instructions and the aircraft operator's instructions is required when refuelling/defuelling with PRMs on board, boarding or disembarking, as well as during ground transport of PRMs between the airport terminal and the aircraft.

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AMC2 GH.OPS.100 Passenger handling — general requirements

ED Decision 2025/007/R

PASSENGER HANDLING — PASSENGERS WITH REDUCED MOBILITY

(a) The safety training and safety operational procedures for PRM services, including the transportation of their mobility devices, should address the following key risk areas:

(1) communication of safety‑relevant information:

(i) relevant information from the aircraft operator to the aerodrome operator or the different organisations involved in the handling of PRMs and preparation of their mobility aids for air transport;

(ii) information about the type of battery in the mobility device and instructions for battery disconnection or removal;

(iii) correct information to the commander/pilot‑in‑command;

(2) boarding/disembarking of PRMs to prevent injuries to persons and damage to the aircraft, mobility devices and GSE:

(i) use of adequate GSE (ambulift, medilift) for boarding and disembarkation;

(ii) correct operation of the GSE for boarding and disembarkation of PRMs;

(iii) prevention of obstruction of the PBB during boarding/disembarkation because of massed carry‑on baggage and queueing mobility devices;

(3) preparation of the mobility device for safe transport:

(i) dangerous goods training;

(ii) packaging and loading of the mobility device in compliance with ICAO’s Technical Instructions and to protect the battery in the mobility device during flight;

(4) compliance with the aircraft operator’s instructions on mass and balance regarding loading and securing mobility devices in the cargo compartment:

(i) applicable aircraft loading limitations;

(ii) applicable load‑spreading instructions;

(5) adequate planning reflected in the turnaround coordination activities;

(6) compliance with the aerodrome operator’s instructions and the aircraft operator’s instructions when refuelling/defuelling with PRMs on board, boarding or disembarking, as well as during ground transport of PRMs between the airport terminal and the aircraft;

(7) compliance with the aerodrome operator’s instructions in accordance with Regulation (EC) No 1107/2006.

(b) Each organisation involved in the handling of PRMs and their mobility devices should take responsibility for the above‑mentioned activities when they are performed by their own personnel.

Details

Source-Title: AMC2 GH.OPS.100 Passenger handling -- general requirements View latest amendments

Erulesid: ERULES-1963177438-23501 Compare versions

Domain: Ground Handling

Amendedby: Issue 1

Applicabilitydate: 27 March, 2028

Entryintoforcedate: 8 July, 2025

Regulatorysource: ED Decision 2025/007/R Navigate

Regulatorysubject: Part-GH.OPS

Typeofcontent: AMC to DR

Origin: EASA

Category: EAR