AMC2 GH.OPS.100 Passenger handling -- general requirements

• ED Decision 2025/007/R found in: Ground Handling (GH) (2025/23 and 2025/20) (Nov 2025)

##### AMC2 GH.OPS.100 Passenger handling — general requirements *ED Decision 2025/007/R* **PASSENGER HANDLING — PASSENGERS WITH REDUCED MOBILITY** (a) The safety training and safety operational procedures for PRM services, including the transportation of their mobility devices, should address the following key risk areas: (1) communication of safety‑relevant information: (i) relevant information from the aircraft operator to the aerodrome operator or the different organisations involved in the handling of PRMs and preparation of their mobility aids for air transport; (ii) information about the type of battery in the mobility device and instructions for battery disconnection or removal; (iii) correct information to the commander/pilot‑in‑command; (2) boarding/disembarking of PRMs to prevent injuries to persons and damage to the aircraft, mobility devices and GSE: (i) use of adequate GSE (ambulift, medilift) for boarding and disembarkation; (ii) correct operation of the GSE for boarding and disembarkation of PRMs; (iii) prevention of obstruction of the PBB during boarding/disembarkation because of massed carry‑on baggage and queueing mobility devices; (3) preparation of the mobility device for safe transport: (i) dangerous goods training; (ii) packaging and loading of the mobility device in compliance with ICAO’s Technical Instructions and to protect the battery in the mobility device during flight; (4) compliance with the aircraft operator’s instructions on mass and balance regarding loading and securing mobility devices in the cargo compartment: (i) applicable aircraft loading limitations; (ii) applicable load‑spreading instructions; (5) adequate planning reflected in the turnaround coordination activities; (6) compliance with the aerodrome operator’s instructions and the aircraft operator’s instructions when refuelling/defuelling with PRMs on board, boarding or disembarking, as well as during ground transport of PRMs between the airport terminal and the aircraft; (7) compliance with the aerodrome operator’s instructions in accordance with [Regulation (EC) No 1107/2006](https://eur-lex.europa.eu/eli/reg/2006/1107/oj). (b) Each organisation involved in the handling of PRMs and their mobility devices should take responsibility for the above‑mentioned activities when they are performed by their own personnel.