AMC5 ATM/ANS.OR.B.015
Contracted activities
ED Decision 2023/018/R
SERVICE LEVEL AGREEMENT — SURVEILLANCE DATA
(a) When transferring surveillance data from their surveillance systems and surveillance data processing systems to other air navigation service providers, ATM/ANS providers should establish formal arrangements with them for the exchange of the data.
(b) Formal arrangements between ATM/ANS providers for the exchange or provision of surveillance data should include the following minimum content:
(1) the parties to the arrangements;
(2) the period of validity of the arrangements;
(3) the scope of the surveillance data;
(4) the sources of the surveillance data;
(5) the exchange format of the surveillance data;
(6) the service delivery point of the surveillance data;
(7) agreed service levels in terms of;
(i) surveillance data performance;
(ii) procedures in case of unserviceability;
(8) change management procedures;
(9) reporting arrangements with respect to performance and availability including unforeseen outages;
(10) management and coordination arrangements;
(11) ground-based surveillance chain safeguarding and notification arrangements.
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