ED Decision 2017/001/R
STRESS MANAGEMENT POLICY
(a) The air traffic controllers’ stress management policy should:
(1) declare the commitment to proactively and systematically monitor and manage stress, and describe the expected benefits for the safety of operations;
(2) be signed by the accountable manager;
(3) reflect organisational commitments regarding the implementation of a critical incident stress management programme;
(4) be communicated, with visible endorsement, throughout the air traffic control service provider;
(5) include the commitment to:
(i) provide appropriate resources;
(ii) consider the best practices;
(iii) enforce stress management programme(s) as a responsibility of managers, staff involved in stress management and air traffic controllers;
(6) be periodically reviewed to ensure it remains relevant and appropriate.
(b) In accordance with the policy in point (a), the air traffic control service provider should establish and implement:
(1) procedures for critical incident stress management;
(2) principles and procedures to enable stress reporting;
(3) principles and procedures for occurrence investigation and analysis to consider stress as contributing factor; and
(4) method(s) for the identification and management of the effect of air traffic controllers’ stress on the safety of operations.
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