AMC1 ATS.OR.310(a) Stress

• ED Decision 2017/001/R found in: ATM/ANS Provision of Services (2017/373) (Mar 2025)

AMC1 ATS.OR.310(a) Stress ED Decision 2017/001/R STRESS MANAGEMENT POLICY (a) The air traffic controllers’ stress management policy should: (1) declare the commitment to proactively and systematically monitor and manage stress, and describe the expected benefits for the safety of operations; (2) be signed by the accountable manager; (3) reflect organisational commitments regarding the implementation of a critical incident stress management programme; (4) be communicated, with visible endorsement, throughout the air traffic control service provider; (5) include the commitment to: (i) provide appropriate resources; (ii) consider the best practices; (iii) enforce stress management programme(s) as a responsibility of managers, staff involved in stress management and air traffic controllers; (6) be periodically reviewed to ensure it remains relevant and appropriate. (b) In accordance with the policy in point (a), the air traffic control service provider should establish and implement: (1) procedures for critical incident stress management; (2) principles and procedures to enable stress reporting; (3) principles and procedures for occurrence investigation and analysis to consider stress as contributing factor; and (4) method(s) for the identification and management of the effect of air traffic controllers’ stress on the safety of operations. AMC1 ATS.OR.310(a) Stress ED Decision 2017/001/R STRESS MANAGEMENT POLICY (a)       The air traffic controllers’ stress management policy should: (1)       declare the commitment to proactively and systematically monitor and manage stress, and describe the expected benefits for the safety of operations; (2)       be signed by the accountable manager; (3)       reflect organisational commitments regarding the implementation of a critical incident stress management programme; (4)       be communicated, with visible endorsement, throughout the air traffic control service provider; (5)       include the commitment to: (i)        provide appropriate resources; (ii)       consider the best practices; (iii)      enforce stress management programme(s) as a responsibility of managers, staff involved in stress management and air traffic controllers; (6)       be periodically reviewed to ensure it remains relevant and appropriate. (b)       In accordance with the policy in point (a), the air traffic control service provider should establish and implement: (1)       procedures for critical incident stress management; (2)       principles and procedures to enable stress reporting; (3)       principles and procedures for occurrence investigation and analysis to consider stress as contributing factor; and (4)       method(s) for the identification and management of the effect of air traffic controllers’ stress on the safety of operations.