AMC2 ATCO.D.045(c)(4) Composition of unit training
ED
Decision 2023/011/R
Human factors training should include, as a minimum, the
following topics and related objectives:
(a) Basic
needs of people at work
(1) List the
basic needs of people at work.
(2) Characterise
the factors for work satisfaction.
(b) Human
performance
(1) Describe
the impact of responsibility on an air traffic controller’s actions.
(2) Recognise
the different responsibilities of an air traffic controller.
(c) Work
environment
(1) Explain
the reasons for automation.
(2) Describe
the advantages and constraints of automation.
(d) Team
resource management (TRM)
(1) Explain
the relevance of TRM.
(2) Describe
the content of the TRM concept.
(e) Stress
and fatigue management
(1) Describe
the fatigue and stress management policy(ies) in force (at the ATS unit).
(2) Explain
the procedure(s) in force for air traffic controllers to report stress and
fatigue (at the ATS unit).
(3) Consider
the benefits of critical incident stress management (CISM).
(f) Human
error
(1) Describe
the impact an occurrence/incident may have on an air traffic controller.
(2) Explain
the causes and dangers of violation of rules becoming accepted as common
practice.
[applicable from 4 August 2024 - ED Decision 2023/011/R]
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