Application of knowledge (KNO)

Description:

Demonstrates knowledge and understanding of relevant information, operating instructions, aircraft systems and the operating environment

OB 0.1

Demonstrates practical and applicable knowledge of limitations and systems and their interaction

OB 0.2

Demonstrates the required knowledge of published operating instructions

OB 0.3

Demonstrates knowledge of the physical environment, the air traffic environment and the operational infrastructure (including air traffic routings, weather, airports)

OB 0.4

Demonstrates appropriate knowledge of applicable legislation.

OB 0.5

Knows where to source required information

OB 0.6

Demonstrates a positive interest in acquiring knowledge

OB 0.7

Is able to apply knowledge effectively

Application of procedures and compliance with regulations (PRO)

Description:

Identifies and applies appropriate procedures in accordance with published operating instructions and applicable regulations

OB 1.1

Identifies where to find procedures and regulations

OB 1.2

Applies relevant operating instructions, procedures and techniques in a timely manner

OB 1.3

Follows SOPs unless a higher degree of safety dictates an appropriate deviation

OB 1.4

Operates aircraft systems and associated equipment correctly

OB 1.5

Monitors aircraft systems status

OB 1.6

Complies with applicable regulations

OB 1.7

Applies relevant procedural knowledge

Communication (COM)

Description:

Communicates through appropriate means in the operational environment, in both normal and non-normal situations

OB 2.1

Determines that the recipient is ready and able to receive information

OB 2.2

Selects appropriately what, when, how and with whom to communicate

OB 2.3

Conveys messages clearly, accurately and concisely

OB 2.4

Confirms that the recipient demonstrates understanding of important information

OB 2.5

Listens actively and demonstrates understanding when receiving information

OB 2.6

Asks relevant and effective questions

OB 2.7

Uses appropriate escalation in communication to resolve identified deviations

OB 2.8

Uses and interprets non-verbal communication in a manner appropriate to the organisational and social culture

OB 2.9

Adheres to standard radiotelephone phraseology and procedures

OB 2.10

Accurately reads, interprets, constructs and responds to datalink messages in English

Aeroplane flight path management — automation (FPA)

Description:

Controls the flight path through automation

OB 3.1

Uses appropriate flight management, guidance systems and automation, as installed and applicable to the conditions

OB 3.2

Monitors and detects deviations from the intended flight path and takes appropriate action

OB 3.3

Manages the flight path to achieve optimum operational performance

OB 3.4

Maintains the intended flight path during flight using automation whilst managing other tasks and distractions

OB 3.5

Selects appropriate level and mode of automation in a timely manner considering phase of flight and workload

OB 3.6

Effectively monitors automation, including engagement and automatic mode transitions

Aeroplane flight path management — manual control (FPM)

Description:

Controls the flight path through manual control

OB 4.1

Controls the aircraft manually with accuracy and smoothness as appropriate to the situation

OB 4.2

Monitors and detects deviations from the intended flight path and takes appropriate action

OB 4.3

Manually controls the aeroplane using the relationship between aeroplane attitude, speed and thrust, and navigation signals or visual information

OB 4.4

Manages the flight path to achieve optimum operational performance

OB 4.5

Maintains the intended flight path during manual flight whilst managing other tasks and distractions

OB 4.6

Uses appropriate flight management and guidance systems, as installed and applicable to the conditions

OB 4.7

Effectively monitors flight guidance systems including engagement and automatic mode transitions

Leadership & teamwork (LTW)

Description:

Influences others to contribute to a shared purpose. Collaborates to accomplish the goals of the team

OB 5.1

Encourages team participation and open communication

OB 5.2

Demonstrates initiative and provides direction when required

OB 5.3

Engages others in planning

OB 5.4

Considers inputs from others

OB 5.5

Gives and receives feedback constructively

OB 5.6

Addresses and resolves conflicts and disagreements in a constructive manner

OB 5.7

Exercises decisive leadership when required

OB 5.8

Accepts responsibility for decisions and actions

OB 5.9

Carries out instructions when directed

OB 5.10

Applies effective intervention strategies to resolve identified deviations

OB 5.11

Manages cultural and language challenges, as applicable

Problem-solving — decision-making (PSD)

Description:

Identifies precursors, mitigates problems, and makes decisions

OB 6.1

Identifies, assesses and manages threats and errors in a timely manner

OB 6.2

Seeks accurate and adequate information from appropriate sources

OB 6.3

Identifies and verifies what and why things have gone wrong, if appropriate

OB 6.4

Perseveres in working through problems whilst prioritising safety

OB 6.5

Identifies and considers appropriate options

OB 6.6

Applies appropriate and timely decision-making techniques

OB 6.7

Monitors, reviews and adapts decisions as required

OB 6.8

Adapts when faced with situations where no guidance or procedure exists

OB 6.9

Demonstrates resilience when encountering an unexpected event

Situation awareness and management of information (SAW)

Description:

Perceives, comprehends and manages information and anticipates its effect on the operation

OB 7.1

Monitors and assesses the state of the aeroplane and its systems

OB 7.2

Monitors and assesses the aeroplane’s energy state, and its anticipated flight path

OB 7.3

Monitors and assesses the general environment as it may affect the operation

OB 7.4

Validates the accuracy of information and checks for gross errors

OB 7.5

Maintains awareness of the people involved in or affected by the operation and their capacity to perform as expected

OB 7.6

Develops effective contingency plans based upon potential risks associated with threats and errors

OB 7.7

Responds to indications of reduced situation awareness

Workload management (WLM)

Description:

Maintains available workload capacity by prioritising and distributing tasks using appropriate resources

OB 8.1

Exercises self-control in all situations

OB 8.2

Plans, prioritises and schedules appropriate tasks effectively

OB 8.3

Manages time efficiently when carrying out tasks

OB 8.4

Offers and gives assistance

OB 8.5

Delegates tasks

OB 8.6

Seeks and accepts assistance, when appropriate

OB 8.7

Monitors, reviews and cross-checks actions conscientiously

OB 8.8

Verifies that tasks are completed to the expected outcome

OB 8.9

Manages and recovers from interruptions, distractions, variations and failures effectively while performing tasks