ORGH.GEN.110 Responsibilities of the ground handling organisation

• Regulation (EU) 2025/20 found in: Ground Handling (GH) (2025/23 and 2025/20) (Nov 2025)

#### ORGH.GEN.110 Responsibilities of the ground handling organisation *Regulation (EU) 2025/20* (a) The ground handling organisation shall be responsible for the safe provision of services in accordance with all the following: (1) [Regulation (EU) 2018/1139](https://eur-lex.europa.eu/eli/reg/2018/1139/oj) and its delegated and implementing acts; (2) its declaration submitted pursuant to Article 37(2) of Regulation (EU) 2018/1139; (3) the procedures for local operation contained in the aerodrome manual, as referred to in point 4.1(b) of Annex VII to Regulation (EU) 2018/1139, which are applicable to it as aerodrome user; (4) the operational procedures and instructions of the aircraft operator related to ground handling services, when provided or, when not provided, in accordance with the ground handling organisation’s operational procedures. (b) The ground handling organisation shall establish a ground handling manual in accordance with point [ORGH.DOC.110](#_DxCrossRefBm752106560) and shall operate in accordance with it. (c) The ground handling organisation shall establish standards and objectives for the safe performance of ground handling activities and develop operational procedures to achieve them. It shall also define the functions necessary to perform those activities, including the associated decision-making, authority, tasks and responsibilities of those functions. (d) The ground handling organisation shall ensure that all personnel involved in ground handling activities: (1) are properly trained and have demonstrated their competence to perform the assigned tasks before being allowed to exercise their duties unsupervised, and that they maintain their competence; (2) are aware of their responsibilities and understand their role and how their duties are related to the safety of aerodrome and air transport operations. (e) When using any ground support equipment (GSE) to perform ground handling activities, the ground handling organisation shall establish and implement a maintenance programme for its GSE.