ORGH.TRG.100 Training and assessment programme

• Regulation (EU) 2025/20 found in: Ground Handling (GH) (2025/23 and 2025/20) (Nov 2025)

#### ORGH.TRG.100 Training and assessment programme *Regulation (EU) 2025/20* (a) As part of its management system, the ground handling organisation shall develop and implement a training and assessment programme for its personnel, to ensure they achieve the necessary competence to perform their tasks to the standards and objectives established in accordance with point [ORGH.GEN.110](#_DxCrossRefBm752106559)(c) and to ensure continued competence of personnel. (b) The training and assessment programme shall: (1) define training standards and objectives based on the specific tasks and duties for each ground handling function, operational procedures, operational context, and the hazards and associated safety risks inherent in each ground handling function; (2) establish the required level of competence and develop the training programme to achieve it; (3) include a training needs analysis that is performed before enrolling an individual for initial training; this step shall be used to enable recognition of any previous training completed by an individual, when relevant to the assigned function and tasks; (4) cover knowledge, skills, and attitudes commensurate with the generic and specific tasks for each ground handling function as follows: (i) the knowledge component shall be based on standard operational procedures related to the ground handling function, aircraft operator procedures, relevant aspects of the aerodrome procedures, and, as applicable, operations in adverse weather conditions, winter operations and night operations; (ii) the skill component shall address the technical and human skills to ensure that the individual achieves the practical abilities to correctly perform the tasks specific to their role and the development of skills shall also address the operator‑specific procedures; (iii) the attitude component shall aim at preparing the individual to perform their tasks safely and efficiently, with the understanding and willingness to contribute to maintaining safety of operation at a high standard; (5) establish a process to assess the level of achieved competence as regards the components referred to in points (2), (3) and (4), at the end of training; (6) cover initial training, including on‑the‑job training, and continued competence training. (c) Taking into account the tasks and responsibilities specific to the individual functions, the training and assessment programme shall cover the following elements: (1) aviation basic knowledge; (2) specific training per type of ground handling activity; (3) the organisation’s safety management system and safety management elements; (4) airside safety and working around the aircraft including hazards posed by other operators on the apron; (5) operation of GSE and any installation, facility or equipment provided by the aerodrome operator for the provision of ground handling services; (6) human factors; (7) turnaround process; (8) reporting of safety events; (9) dangerous goods; (10) operational procedures of the aircraft operators relevant for the assigned specific ground handling function; (11) local operational procedures and programmes of the aerodrome operators relevant for the specific ground handling function; (12) any other training required by other applicable provisions of [Regulation (EU) No 139/2014](https://eur-lex.europa.eu/eli/reg/2014/139/oj), [Regulation (EU) No 965/2012](https://eur-lex.europa.eu/eli/reg/2012/965/oj) or [Commission Implementing Regulation (EU) No 923/2012](http://data.europa.eu/eli/reg_impl/2012/923/oj)[[22]](#_ftn22). (d) The ground handling organisation shall ensure, as part of its training and assessment programme, the personnel’s continued competence by maintaining their knowledge, skills and attitudes to a level that enables them to perform their tasks in accordance with the standards and objectives established by the ground handling organisation in accordance with point [ORGH.GEN.110](#_DxCrossRefBm752106559)(c). This shall be done by conducting the types of training referred to in points (e) to (h), each concluding with an assessment phase. (e) Recurrent training shall be performed no later than every 36 months. Recurrent training may be completed at any date within the last 3 calendar months of the recurrence interval, and then the new interval period may start at the date of completing the last recurrent training. (f) Refresher training shall be performed when an individual cannot demonstrate the required competence in the assigned function or has not performed tasks in the assigned function for 3 to 12 consecutive months. The content and the delivery form of refresher training shall be adapted to the length of the pause. Refresher training may be performed also as a form of seasonal variations of activities. Update training shall be performed, as a subcategory of refresher training, in any of the following cases: (1) an individual is assigned new tasks or a new ground handling function; (2) there are amendments to the regulations that directly affect the execution of their tasks; (3) there are new processes, procedures, or changes to the operational environment. (g) Training to requalify an individual shall be performed when there are gaps in the individual’s performance identified during daily operation or when an individual has not performed tasks in the assigned function for 12 to 24 consecutive months. It shall include training on the identified gaps in performance and an assessment of competence. (h) Retraining as per the initial training programme shall be performed when an individual has not performed tasks in the assigned function for more than 24 consecutive months. (i) The ground handling organisation shall ensure that the persons providing training and conducting the assessment are competent on the subject to be instructed and have skills to deliver the training and conduct the assessment effectively. (j) The training and assessment programme shall be included in the organisation’s ground handling manual and shall be reviewed regularly for improvement. --- [[22]](#_ftnref22) Commission Implementing Regulation (EU) No 923/2012 of 26 September 2012 laying down the common rules of the air and operational provisions regarding services and procedures in air navigation and amending Implementing Regulation (EU) No 1035/2011 and Regulations (EC) No 1265/2007, (EC) No 1794/2006, (EC) No 730/2006, (EC) No 1033/2006 and (EU) No 255/2010 ([OJ L 281, 13.10.2012](https://eur-lex.europa.eu/legal-content/EN/AUTO/?uri=OJ:L:2012:281:TOC), p. 1, ELI: <http://data.europa.eu/eli/reg_impl/2012/923/oj>).