ORGH.DOC.110 Ground handling manual

• Regulation (EU) 2025/20 found in: Ground Handling (GH) (2025/23 and 2025/20) (Nov 2025)

#### ORGH.DOC.110 Ground handling manual *Regulation (EU) 2025/20* (a) The ground handling organisation shall include the following elements in its ground handling manual: (1) all necessary instructions, information and procedures for the safe provision of ground handling services, adapted to the operational and local context and the safety risk at each aerodrome; (2) the operational procedures provided by the aircraft operators to which the ground handling organisation provides services; (3) the aerodrome procedures provided by the aerodrome operator, to ensure compliance with the aerodrome requirements applicable to the ground handling organisation; (4) the duties and responsibilities of the ground handling personnel; (5) the ground handling organisation’s management system; (6) the ground handling organisation’s process for the management of changes; (7) the training programme of the organisation’s personnel involved in ground handling activities; (8) the GSE maintenance programme; (9) any other tasks within the scope of ground handling services mentioned in its declaration. (b) The ground handling manual may consist of a set of separate documents interlinked by cross references. (c) Aerodrome operators and aircraft operators performing ground handling services may integrate the ground handling elements in their existing manuals. (d) The ground handling organisation shall ensure that any information taken from other controlled documents such as those referred to in points (a)(2) and (a)(3) or other documents that are relevant for the safe provision of ground handling services, and any amendment thereof, is correctly and timely reflected in the ground handling manual. (e) The ground handling organisation shall ensure that the ground handling manual: (1) is approved by the responsible person(s) assigned by the ground handling organisation, either in full or per parts, and there is evidence of this approval; (2) is easy to read and is organised in a manner that facilitates its preparation, use and revision; (3) is easily accessible to the personnel of the ground handling organisation and to third‑party organisations, either in full or parts thereof, as relevant to their tasks and responsibilities, and the personnel are instructed on how to access and where to find the parts relevant to them; (4) is available, including its latest amendments, to the competent authority in due time before an inspection or audit. (f) The ground handling organisation shall: (1) review the content of the ground handling manual periodically, ensure that it is up to date and amended whenever necessary; (2) ensure that the procedures for amendment to and distribution of the ground handling manual are communicated to, and understood by, the personnel using the manual; (3) develop and implement a process to manage and control the successive ground handling manual versions and make it visible in the manual; (4) remove or clearly mark the obsolete parts; (5) incorporate all amendments and revisions required by the competent authority, the aircraft operators to which the ground handling organisation provides services, the aerodrome operator, or by changes to its operation; (6) disseminate operational instructions and changes thereof, as well as any other relevant information without delay to the personnel concerned. (g) The ground handling organisation shall ensure that the work instructions and operational procedures match the relevant parts of the ground handling manual and are written or communicated in a language and manner that can be understood by the relevant personnel.