ORGH.MGM.210 Personnel

• Regulation (EU) 2025/20 found in: Ground Handling (GH) (2025/23 and 2025/20) (Nov 2025)

#### ORGH.MGM.210 Personnel *Regulation (EU) 2025/20* (a) The ground handling organisation shall appoint an accountable manager. This person shall: (1) be accountable for the safe provision of ground handling services; (2) have the authority to ensure that sufficient resources are allocated so that all activities can be carried out in accordance with this Regulation; (3) be responsible for establishing and maintaining an effective management system. (b) The ground handling organisation shall appoint one or more competent persons for the following functions: (1) safety management; (2) ground handling training; (3) ground handling operations; (4) if applicable, cargo operations. (c) The competent person for the safety management function shall be responsible for the management and implementation of the safety management system within the whole ground handling organisation. The competent person for this function shall act independently of other functions within the organisation, shall have direct access to the accountable manager and to other management personnel, as relevant for safety matters, and shall report to the accountable manager. The following arrangements may apply: (1) depending on the scale of operations, one or more persons may be appointed to manage the safety of the provision of ground handling services at each aerodrome. One person may be responsible for more than one aerodrome. That or those persons shall report to the competent person(s) for the safety management [of the organisation], as determined by the ground handling organisation and clarified in its ground handling manual; (2) aircraft operators performing self-handling and aerodrome operators providing ground handling services may integrate the safety manager function within another function with similar responsibilities already existing in their organisation under the applicable requirements. (d) The competent person for the ground handling training function shall be responsible for the development and implementation of the training and assessment programme and continued competence of the personnel involved in ground handling activities. The competent person for this function shall have direct access to the accountable manager and to the appropriate management for training matters. (e) The competent person for the ground handling operations function shall be responsible for the coordination and safety performance of all ground handling activities at all aerodromes or regionally, as established by the ground handling organisation and described in its standards and objectives in accordance with point [ORGH.GEN.110](#_DxCrossRefBm752106559)(c). The competent person for this function shall have direct access to the accountable manager and to the appropriate management for operational matters. Aircraft operators, holders of an air operator certificate, who perform self- handling may integrate this function within the already existing function of the organisation’s nominated person for ground operations. (f) The competent person for the cargo operations function shall be responsible for the coordination and safety performance of all cargo operations either at all aerodromes or regionally, as established by the organisation and described in its standards and objectives in accordance with point [ORGH.GEN.110](#_DxCrossRefBm752106559)(c). (g) In addition, the ground handling organisation shall establish the following functions: (1) a function for the implementation of the compliance monitoring process required under point [ORGH.MGM.200](#_DxCrossRefBm752106518)(b)(6); the competent person or persons for that function shall have direct access to the accountable manager; (2) a function for the operation and maintenance of the GSE, if the organisation uses GSE in the frame of its operation; the ground handling organisation shall determine the reporting lines for this function, which may be carried out by one or more persons. (h) The ground handling organisation shall establish a proportionate number of supervisory functions considering the structure of the organisation and the number of personnel employed. The persons exercising supervisory functions shall coordinate, advise and ensure that the individuals in a team perform the ground handling activities in accordance with the established standards and operational procedures included the organisation’s ground handling manual. The duties and responsibilities of the person or the persons exercising those functions shall be well defined, and any other arrangements shall be made to ensure that they can discharge their responsibilities. The supervisory functions shall be exercised by competent individuals with the skills to ensure the performance of ground handling activities as per the organisation’s standards specified in the ground handling manual. (i) The same person may fulfil more than one function referred to in points (b), (g) and (h) if both the following conditions are met: (1) they are trained and qualified to perform the assigned tasks; (2) any conflict of interest in performing the assigned tasks has been addressed before the person takes up those functions. (j) The ground handling organisation shall have sufficient and qualified personnel for the safe provision of ground handling services in accordance with this Regulation.