GH.OPS.310 Aircraft refuelling and defuelling

• Regulation (EU) 2025/20 found in: Ground Handling (GH) (2025/23 and 2025/20) (Nov 2025)

#### GH.OPS.310 Aircraft refuelling and defuelling *Regulation (EU) 2025/20* (a) The aircraft refuelling and defuelling services may be provided by the same organisation responsible for the provision of other ground handling services or by an into‑plane fuelling service provider. (b) In addition to ensuring compliance with point [GH.OPS.005](#_DxCrossRefBm752106416), the into‑plane fuelling service provider shall be responsible for the following: (1) ensure safe provision of aircraft refuelling and defuelling and other necessary services in accordance with the operational procedures of the aircraft operator; (2) have and implement communication procedures with the ground handling organisation(s) providing other services during aircraft turnaround, in particular with the turnaround coordination function, and with the aircrew in case of fire or fuel leakage; (3) observe the requirements regarding fire prevention and extinction on the apron and at the parking stands; (4) address any conflicting instructions with the aircraft operator or the aerodrome operator, as the case may be, as soon as they have been identified. (c) The into‑plane fuelling service provider shall have the following responsibilities: (1) apply its emergency procedure in the event of an emergency during refuelling or defuelling as described in its ground handling manual, in particular: (i) stop refuelling; (ii) disconnect the refuelling hose from the aircraft; (iii) move the fuel vehicle or, depending on the refuelling system, press the emergency stop button from the fuel hydrant; (2) use only the fuel type approved for the aircraft type in accordance with the aircraft operator’s instructions to prevent any misfuelling and contamination of the fuel; (3) ensure that their personnel wears distinctive clothing to enable their easy identification in case of an emergency during refuelling or defuelling operations; (4) observe the refuelling zones as established by the aircraft operator according to the aircraft type, and, in coordination with the ground handling organisation exercising the aircraft turnaround coordination function, prevent any passengers or unauthorised persons from entering those zones or otherwise stop refuelling until the zone is clear; (5) comply with the relevant procedure of the aircraft operator for refuelling or defuelling with passengers on board, passenger boarding or disembarking, including: (i) stopping the refueling operation when the designated emergency exits and escape routes are obstructed; (ii) communication with the person that monitors the refuelling or defuelling operation, as appointed by the aircraft operator, in case of fire or fuel leakage; (6) comply with point ADR.OPS.D.060 of [Regulation (EU) No 139/2014](https://eur-lex.europa.eu/eli/reg/2014/139/oj) as reflected in the aerodrome operator’s procedures regarding apron safety during aircraft refuelling. (d) Refuelling or defuelling in hangars or similar enclosed buildings shall only be performed with the approval of the aircraft operator and the aerodrome operator and in accordance with the special procedures developed by them.