ORGH.GEN.165 Safety reporting system

• Regulation (EU) 2025/20 found in: Ground Handling (GH) (2025/23 and 2025/20) (Nov 2025)

#### ORGH.GEN.165 Safety reporting system *Regulation (EU) 2025/20* (a) The reporting system referred to in point [ORGH.GEN.160](#_DxCrossRefBm752106492) shall contain the necessary means and procedures to enable the ground handling organisation to improve and promote safe provision of ground handling services and a safety culture within the organisation. It shall: (1) include an internal safety reporting scheme; (2) be used for identifying the causes of, and contributing factors to, the errors, near misses and hazards reported, and address them as part of its safety risk management process in accordance with point [ORGH.MGM.200](#_DxCrossRefBm752106518)(b)(2); (3) be used for evaluating all known, relevant information relating to errors, near misses, hazards, and the failure to follow operational procedures; (4) enable sharing of any other safety relevant information with the organisations with which it has interfaces; (5) provide possibilities for voluntary reporting and for reporting anonymously as part of the internal safety reporting scheme; (6) protect the identity of the reporter, ensure the reporter’s full confidentiality and that of any personal data or details. (b) The ground handling organisation shall have procedures to: (1) cover internal safety reporting — mandatory and voluntary, including when the ground handling organisation uses a separate scheme for voluntary reporting; (2) record all reports submitted; (3) determine which events qualify for reporting under point [ORGH.GEN.160](#_DxCrossRefBm752106492)(b); (4) conduct investigations of internal reports, as appropriate; (5) in cooperation with the aircraft operator, or the aerodrome operator, or both, as appropriate, analyse and assess the reports or groups of occurrences having the same root cause, in order to address safety deficiencies and identify trends; (6) participate in the investigation of reported events conducted by the aerodrome operator or the aircraft operator, as appropriate, where the ground handling organisation is directly affected by the event or the proposed mitigating measures; (7) take the necessary actions to address the root cause of the event and prevent reoccurrences; (8) provide feedback to the reporter, if this is known, and decide on the appropriate means to disseminate the results and the mitigating measures; (9) refrain from attribution of blame in line with the ‘just culture’ principle. (c) The ground handling organisation shall make arrangements to collect safety issues related to contracted activities referred to in point [ORGH.MGM.205](#_DxCrossRefBm752106543). (d) The safety reporting system shall be proportionate to the size and complexity of the ground handling organisation.