GM3 ORGH.MGM.200(b)(2)(iv) General requirements for the management system

• ED Decision 2025/007/R found in: Ground Handling (GH) (2025/23 and 2025/20) (Nov 2025)

##### GM3 ORGH.MGM.200(b)(2)(iv) General requirements for the management system *ED Decision 2025/007/R* **GOOD PRACTICES IN BUILDING A SAFETY CULTURE** The following are examples of good practices to help an organisation build and maintain a safety culture: (a) Provide opportunities for management, operational personnel and personnel representatives to discuss operational risks and promote a positive safety culture. (b) Ensure that senior management are aware of the top operational risks (‘hotspots’) and key safety objectives. (c) Involve front‑line personnel executing daily operational tasks in safety activities, including hazard identification, procedure development and safety risk assessment and mitigation measures, to provide the operational background and context and ensure a just culture within the organisation. (d) Involve senior management in activities promoting safety culture. One of the core messages of safety culture that should be relayed to GH organisations’ personnel is that by working safely and not taking risks, and by looking out for each other, everyone gets to go home safely at the end of the day. (e) Develop a plan to address gaps and deficiencies identified during the safety culture assessment. (f) Communicate the general results of the assessments of personnel’s safety culture and action plans throughout the organisation. (g) Empower GH personnel to address any safety concerns regarding unsafe operations using a non‑punitive reporting system. (h) Always provide personal protective equipment to GH operational personnel and encourage them to use all appropriate equipment. (i) Personnel do not feel pressure to come into work when unfit to do so. (j) Develop standard operating procedures together with the GH personnel and relevant stakeholders. (k) Enable and encourage GH personnel to submit suggestions for improving processes and procedures to enhance safety. (l) Implement a safety stack model at aerodromes, where this is feasible. However, this initiative remains at the discretion of the aerodrome operator.