GM2 ATCO.OR.C.001(f) Management system of training organisations

• ED Decision 2015/010/R found in: Air Traffic Controllers Licensing and Certification (2015/340) Part-ATCO (Jun 2024)

GM2 ATCO.OR.C.001(f)  Management system of training organisations ED Decision 2015/010/R COMPLIANCE MONITORING (a)       These tools and processes related to the compliance monitoring function are interrelated and help define the continuous improvement efforts of the organisation. For example, any corrective or preventive action report could identify a deficiency or an opportunity for improvement. The person responsible for the compliance monitoring function would then be required to ensure the identified issue was addressed and the corrective or preventive action effectively implemented. The same would be true if the discovery of an issue was identified during an inspection or audit. (b)       The effective implementation of change and the subsequent validation that the change did result in the desired outcome is critical to the continuous improvement process. Simply introducing a well-meaning suggestion for improvement into the organisation without carefully managing that change could have undesirable consequences. It is, therefore, the responsibility of the person in charge of the compliance monitoring function to introduce, monitor and validate improvement efforts. (c)       A simple but effective process to use in managing continuous improvement is known as the plan-do-check-act, or PDCA, approach: (1)       plan — map out the implementation of the recommended change, identifying at least: (i)        those people who will be affected by the change; (ii)       the required measures necessary to mitigate risk; and (iii)      the desired outcome and its intended consequences. (2)       do — execute the implementation plan once all affected groups have accepted the proposal and understand their role in ensuring its success; (3)       check — apply sufficient quality control ‘stage’ checks throughout the implementation phase to ensure any unintended deviations in the execution are identified and addressed without delay; and (4)       act — analyse the results and take appropriate action as necessary.