GM2 CAT.GEN.MPA.215 Support programme

• ED Decision 2018/012/R found in: Air Operations (965/2012) Part-ARO Part-ORO Part-CAT Part-SPA Part-NCC Part-NCO Part-SPO (Feb 2025)

GM2 CAT.GEN.MPA.215 Support programme ED Decision 2018/012/R FACILITATION OF TRUST IN THE SUPPORT PROGRAMME Essential trust between management and crew is the foundation for a successful support programme. This trust can be facilitated by: (a) establishing a platform for multi-stakeholder participation and partnership in the governance process of the support programme by involving flight crew representatives from one or more operators and representatives of the relevant operator. In some cases, a multi-stakeholder platform may also include representatives of the competent authority; (b) participation of the representatives of those personnel covered by the support programme in the design, implementation and operation of the support programme; (c) a formal agreement between management and crew, identifying the procedures for the use of data, its protection and confidentiality; (d) clear and unambiguous provisions on data protection; (e) senior management’s demonstrated commitment to promote a proactive safety culture; (f) a non-punitive operator policy that also covers the support programme; (g) support programme management by staff either established within the operator or by a separate independent organisation; (h) involvement of persons with appropriate expertise when advising crews (for example, pilot peers with similar cultural backgrounds and professional staff with appropriate training in e.g. psychology, etc.); (i) a structured system to protect the confidentiality of personal data; and (j) an efficient communication system that promotes the benefits of the support programme, such as its positive impacts, temporary relief from duties without fear of dismissal, management of risks resulting from fear of loss of licence. GM2 CAT.GEN.MPA.215 Support programme ED Decision 2018/012/R FACILITATION OF TRUST IN THE SUPPORT PROGRAMME Essential trust between management and crew is the foundation for a successful support programme. This trust can be facilitated by: (a) establishing a platform for multi-stakeholder participation and partnership in the governance process of the support programme by involving flight crew representatives from one or more operators and representatives of the relevant operator. In some cases, a multi-stakeholder platform may also include representatives of the competent authority; (b) participation of the representatives of those personnel covered by the support programme in the design, implementation and operation of the support programme; (c) a formal agreement between management and crew, identifying the procedures for the use of data, its protection and confidentiality; (d) clear and unambiguous provisions on data protection; (e) senior management’s demonstrated commitment to promote a proactive safety culture; (f) a non-punitive operator policy that also covers the support programme; (g) support programme management by staff either established within the operator or by a separate independent organisation; (h) involvement of persons with appropriate expertise when advising crews (for example, pilot peers with similar cultural backgrounds and professional staff with appropriate training in e.g. psychology, etc.); (i) a structured system to protect the confidentiality of personal data; and (j) an efficient communication system that promotes the benefits of the support programme, such as its positive impacts, temporary relief from duties without fear of dismissal, management of risks resulting from fear of loss of licence. ##### GM2 CAT.GEN.MPA.215 Support programme *ED Decision 2018/012/R* **FACILITATION OF TRUST IN THE SUPPORT PROGRAMME** Essential trust between management and crew is the foundation for a successful support programme. This trust can be facilitated by: (a) establishing a platform for multi-stakeholder participation and partnership in the governance process of the support programme by involving flight crew representatives from one or more operators and representatives of the relevant operator. In some cases, a multi-stakeholder platform may also include representatives of the competent authority; (b) participation of the representatives of those personnel covered by the support programme in the design, implementation and operation of the support programme; (c) a formal agreement between management and crew, identifying the procedures for the use of data, its protection and confidentiality; (d) clear and unambiguous provisions on data protection; (e) senior management’s demonstrated commitment to promote a proactive safety culture; (f) a non-punitive operator policy that also covers the support programme; (g) support programme management by staff either established within the operator or by a separate independent organisation; (h) involvement of persons with appropriate expertise when advising crews (for example, pilot peers with similar cultural backgrounds and professional staff with appropriate training in e.g. psychology, etc.); (i) a structured system to protect the confidentiality of personal data; and (j) an efficient communication system that promotes the benefits of the support programme, such as its positive impacts, temporary relief from duties without fear of dismissal, management of risks resulting from fear of loss of licence.