GM3 ORO.CC.115(e) Conduct of training courses and associated checking

• ED Decision 2022/014/R found in: Air Operations (965/2012) Part-ARO Part-ORO Part-CAT Part-SPA Part-NCC Part-NCO Part-SPO (Sep 2023)

GM3 ORO.CC.115(e) Conduct of training courses and associated checking ED Decision 2022/014/R DESIGN, IMPLEMENTATION AND EVALUATION OF CRM TRAINING The checklist in Table 1 provides guidance on the design, implementation and evaluation of CRM training, and on their incorporation into the operator’s safety culture. Elements of the operator’s management systems and the competency-based approach are incorporated in the checklist. Table 1 — Checklist for design, implementation, evaluation and incorporation of CRM training <table border="1" cellpadding="0" cellspacing="0" width="604"><tr><td valign="top" width="59"><p><b>Step No</b></p></td><td valign="top" width="122"><p><b>Description</b></p></td><td valign="top" width="423"><p><b>Element</b></p></td></tr><tr><td rowspan="3" valign="top" width="59"><p>1</p></td><td rowspan="3" valign="top" width="122"><p>Needs analysis</p></td><td valign="top" width="423"><p>Determine the necessary CRM competencies</p></td></tr><tr><td valign="top" width="423"><p>Develop CRM training goals</p></td></tr><tr><td valign="top" width="423"><p>Ensure the organisation is ready for CRM training</p></td></tr><tr><td rowspan="2" valign="top" width="59"><p>2</p></td><td rowspan="2" valign="top" width="122"><p>Design</p></td><td valign="top" width="423"><p>Develop CRM training objectives</p></td></tr><tr><td valign="top" width="423"><p>Determine what to measure and how to measure it</p></td></tr><tr><td rowspan="3" valign="top" width="59"><p>3</p></td><td rowspan="3" valign="top" width="122"><p>Development</p></td><td valign="top" width="423"><p>Describe the CRM learning environment</p></td></tr><tr><td valign="top" width="423"><p>Develop full-scale prototype of training</p></td></tr><tr><td valign="top" width="423"><p>Validate and modify CRM training</p></td></tr><tr><td rowspan="3" valign="top" width="59"><p>4</p></td><td rowspan="3" valign="top" width="122"><p>Implementation</p></td><td valign="top" width="423"><p>Prepare trainees and environment</p></td></tr><tr><td valign="top" width="423"><p>Set a climate for learning (e.g. practice and feedback)</p></td></tr><tr><td valign="top" width="423"><p>Implement the CRM training programme</p></td></tr><tr><td rowspan="3" valign="top" width="59"><p>5</p></td><td rowspan="3" valign="top" width="122"><p>Evaluation</p></td><td valign="top" width="423"><p>Determine training effectiveness</p></td></tr><tr><td valign="top" width="423"><p>Evaluate CRM training at multiple levels</p></td></tr><tr><td valign="top" width="423"><p>Revise the CRM training programme to improve effectiveness</p></td></tr><tr><td rowspan="3" valign="top" width="59"><p>6</p></td><td rowspan="3" valign="top" width="122"><p>Incorporation</p></td><td valign="top" width="423"><p>Establish an environment where CRM training is positively recognised</p></td></tr><tr><td valign="top" width="423"><p>Reinforce CRM behaviours in daily work</p></td></tr><tr><td valign="top" width="423"><p>Provide recurrent CRM training</p></td></tr></table> GM3 ORO.CC.115(e) Conduct of training courses and associated checking ED Decision 2022/014/R DESIGN, IMPLEMENTATION AND EVALUATION OF CRM TRAINING The checklist in Table 1 provides guidance on the design, implementation and evaluation of CRM training, and on their incorporation into the operator’s safety culture. Elements of the operator’s management systems and the competency-based approach are incorporated in the checklist. Table 1 — Checklist for design, implementation, evaluation and incorporation of CRM training <table border="1" cellpadding="0" cellspacing="0" width="604"><tr><td valign="top" width="59"><p><b>Step No</b></p></td><td valign="top" width="122"><p><b>Description</b></p></td><td valign="top" width="423"><p><b>Element</b></p></td></tr><tr><td rowspan="3" valign="top" width="59"><p>1</p></td><td rowspan="3" valign="top" width="122"><p>Needs analysis</p></td><td valign="top" width="423"><p>Determine the necessary CRM competencies</p></td></tr><tr><td valign="top" width="423"><p>Develop CRM training goals</p></td></tr><tr><td valign="top" width="423"><p>Ensure the organisation is ready for CRM training</p></td></tr><tr><td rowspan="2" valign="top" width="59"><p>2</p></td><td rowspan="2" valign="top" width="122"><p>Design</p></td><td valign="top" width="423"><p>Develop CRM training objectives</p></td></tr><tr><td valign="top" width="423"><p>Determine what to measure and how to measure it</p></td></tr><tr><td rowspan="3" valign="top" width="59"><p>3</p></td><td rowspan="3" valign="top" width="122"><p>Development</p></td><td valign="top" width="423"><p>Describe the CRM learning environment</p></td></tr><tr><td valign="top" width="423"><p>Develop full-scale prototype of training</p></td></tr><tr><td valign="top" width="423"><p>Validate and modify CRM training</p></td></tr><tr><td rowspan="3" valign="top" width="59"><p>4</p></td><td rowspan="3" valign="top" width="122"><p>Implementation</p></td><td valign="top" width="423"><p>Prepare trainees and environment</p></td></tr><tr><td valign="top" width="423"><p>Set a climate for learning (e.g. practice and feedback)</p></td></tr><tr><td valign="top" width="423"><p>Implement the CRM training programme</p></td></tr><tr><td rowspan="3" valign="top" width="59"><p>5</p></td><td rowspan="3" valign="top" width="122"><p>Evaluation</p></td><td valign="top" width="423"><p>Determine training effectiveness</p></td></tr><tr><td valign="top" width="423"><p>Evaluate CRM training at multiple levels</p></td></tr><tr><td valign="top" width="423"><p>Revise the CRM training programme to improve effectiveness</p></td></tr><tr><td rowspan="3" valign="top" width="59"><p>6</p></td><td rowspan="3" valign="top" width="122"><p>Incorporation</p></td><td valign="top" width="423"><p>Establish an environment where CRM training is positively recognised</p></td></tr><tr><td valign="top" width="423"><p>Reinforce CRM behaviours in daily work</p></td></tr><tr><td valign="top" width="423"><p>Provide recurrent CRM training</p></td></tr></table> ##### GM3 ORO.CC.115(e) Conduct of training courses and associated checking *ED Decision 2022/014/R* **DESIGN, IMPLEMENTATION AND EVALUATION OF CRM TRAINING** The checklist in Table 1 provides guidance on the design, implementation and evaluation of CRM training, and on their incorporation into the operator’s safety culture. Elements of the operator’s management systems and the competency-based approach are incorporated in the checklist. ***Table 1 — Checklist for design, implementation, evaluation and incorporation of CRM training*** <table bgcolor="#d9d9d9" cellpadding="7" cellspacing="0"> <col/> <col/> <col/> <tr valign="top"> <td bgcolor="#808080"><p align="center"> <b>Step No</b></p> </td> <td bgcolor="#808080"><p align="center"> <b>Description</b></p> </td> <td bgcolor="#808080"><p align="center"> <b>Element</b></p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9" rowspan="3"><p align="left"> 1</p> </td> <td bgcolor="#d9d9d9" rowspan="3"><p align="left"> Needs analysis</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Determine the necessary CRM competencies</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Develop CRM training goals</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Ensure the organisation is ready for CRM training</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9" rowspan="2"><p align="left"> 2</p> </td> <td bgcolor="#d9d9d9" rowspan="2"><p align="left"> Design</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Develop CRM training objectives</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Determine what to measure and how to measure it</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9" rowspan="3"><p align="left"> 3</p> </td> <td bgcolor="#d9d9d9" rowspan="3"><p align="left"> Development</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Describe the CRM learning environment</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Develop full-scale prototype of training</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Validate and modify CRM training</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9" rowspan="3"><p align="left"> 4</p> </td> <td bgcolor="#d9d9d9" rowspan="3"><p align="left"> Implementation</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Prepare trainees and environment</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Set a climate for learning (e.g. practice and feedback)</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Implement the CRM training programme</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9" rowspan="3"><p align="left"> 5</p> </td> <td bgcolor="#d9d9d9" rowspan="3"><p align="left"> Evaluation</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Determine training effectiveness</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Evaluate CRM training at multiple levels</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Revise the CRM training programme to improve effectiveness</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9" rowspan="3"><p align="left"> 6</p> </td> <td bgcolor="#d9d9d9" rowspan="3"><p align="left"> Incorporation</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Establish an environment where CRM training is positively recognised</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Reinforce CRM behaviours in daily work</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Provide recurrent CRM training</p> </td> </tr> </table>