GM2 FCL.735.A Multi-crew cooperation (MCC) training course - aeroplanes

• ED Decision 2017/022/R found in: Aircrew (1178/2011) Part-FCL Part-MED Part-CC Part-ARA Part-ORA Part-DTO (Dec 2024)

GM2 FCL.735.A Multi-crew cooperation (MCC) training course – aeroplanes ED Decision 2017/022/R ENHANCED MCC TRAINING TO AIRLINE PILOT STANDARDS (APS MCC) COURSE The approved training organisation (ATO) should ensure that their course design develops the required core competencies through their training and assessment plan based on the competency framework provided in Table 1 below. An ATO may adapt this framework to include additional competencies and/or performance indicators/observable behaviours <table border="1" cellpadding="0" cellspacing="0" width="101%"> <thead> <tr> <td colspan="3" valign="top" width="100%"> <p><b>Table 1 — COMPETENCIES</b></p> </td> </tr> <tr> <td valign="top" width="19%"> <p><b>Competency</b></p> </td> <td valign="top" width="26%"> <p><b>Description</b></p> </td> <td valign="top" width="54%"> <p><b>Performance indicators/observable behaviours</b></p> </td> </tr> </thead> <tr> <td valign="top" width="19%"> <p>Application of knowledge</p> </td> <td valign="top" width="26%"> <p>Relates and applies relevant knowledge in the operational environment and in scenario settings.</p> </td> <td valign="top" width="54%"> <p>–            Demonstrates the acquisition and retention of required aviation knowledge;</p> <p>–            Relates knowledge between subject areas;</p> <p>–            Applies knowledge to the operational environment;</p> <p>–            Correctly identifies threats and errors in a timely manner;</p> <p>–            Uses knowledge to create valid options of managing threats, errors, and undesirable aeroplane states;</p> <p>–            Mentally resolves basic-mathematics problems relating to operational situations, both under normal circumstances and under pressure;</p> <p>–            Shares knowledge with others openly and constructively, as and when appropriate.</p> </td> </tr> <tr> <td valign="top" width="19%"> <p>Application of regulations and procedures</p> </td> <td valign="top" width="26%"> <p>Identifies and applies appropriate procedures in accordance with published operating instructions and pursuant to applicable regulations.</p> </td> <td valign="top" width="54%"> <p>–            Identifies where to find the information;</p> <p>–            Follows standard operating procedures (SOPs) unless a higher degree of safety dictates an appropriate deviation therefrom;</p> <p>–            Follows all operating instructions in a timely manner;</p> <p>–            Correctly operates aeroplane systems and associated equipment;</p> <p>–            Monitors the status of aeroplane systems;</p> <p>–            Complies with applicable regulations;</p> <p>–            Applies relevant procedural knowledge.</p> </td> </tr> <tr> <td valign="top" width="19%"> <p>Communication</p> </td> <td valign="top" width="26%"> <p>Communicates through appropriate means in normal and non-normal situations.</p> </td> <td valign="top" width="54%"> <p>–            Ensures that the recipient is ready and able to receive the information;</p> <p>–            Shares appropriate information;</p> <p>–            Selects appropriately what, when, how, and with whom to communicate;</p> <p>–            Conveys messages clearly, accurately, and concisely;</p> <p>–            Confirms that the recipient correctly understands important information;</p> <p>–            Listens actively and demonstrates understanding when receiving information;</p> <p>–            Asks relevant and effective questions;</p> <p>—          Communicates in order to resolve deviations identified through monitoring;</p> <p>–            Adheres to standard radiotelephony phraseology and procedures;</p> <p>–            Accurately reads, interprets, drafts, and responds to data link messages in English;</p> <p>–            Correctly uses and interprets non-verbal communication.</p> </td> </tr> <tr> <td valign="top" width="19%"> <p>Aeroplane flight path management — automation</p> </td> <td valign="top" width="26%"> <p>Controls the aeroplane flight path through automation.</p> </td> <td valign="top" width="54%"> <p>–            Uses appropriate flight management and guidance systems as well as automation, as installed and as appropriate to the conditions;</p> <p>–            Monitors and detects deviations from the desired aeroplane trajectory and takes appropriate action;</p> <p>–            Manages the flight path to optimise the operational performance;</p> <p>–            Maintains the desired flight path during flight using automation, whilst managing other tasks and distractions;</p> <p>–            Effectively monitors automation, including engagement and automatic-mode transitions.</p> </td> </tr> <tr> <td valign="top" width="19%"> <p>Aeroplane flight path management — manual control</p> </td> <td valign="top" width="26%"> <p>Controls the aeroplane flight path through manual flight.</p> </td> <td valign="top" width="54%"> <p>–            Uses appropriate flight management and guidance systems and automation, as installed and appropriate to the conditions;</p> <p>–            Manually controls the aeroplane using only the relationship between aeroplane attitude, speed and thrust, as well as navigation signals or visual information;</p> <p>–            Monitors and detects deviations from the desired aeroplane trajectory and takes appropriate action;</p> <p>–            Manages the flight path to optimise the operational performance;</p> <p>–            Maintains the desired flight path during manual flight, whilst managing other tasks and distractions;</p> <p>–            Effectively monitors flight guidance systems, including engagement and automatic-mode transitions.</p> </td> </tr> <tr> <td valign="top" width="19%"> <p>Leadership and teamwork</p> </td> <td valign="top" width="26%"> <p>Influences others so that they contribute to a shared purpose. Collaborates to accomplish the goals of the team.</p> </td> <td valign="top" width="54%"> <p>–            Creates an atmosphere of open communication and encourages team participation;</p> <p>–            Displays initiative and gives directions when required;</p> <p>–            Admits mistakes and takes responsibility;</p> <p>–            Carries out instructions when directed;</p> <p>–            Gives and receives feedback constructively;</p> <p>–            Applies effective intervention strategies to resolve deviations identified whilst monitoring;</p> <p>–            Takes into account cultural differences;</p> <p>–            Engages others in planning;</p> <p>–            Addresses and resolves conflicts and disagreements in a constructive manner;</p> <p>–            Exercises decisive leadership.</p> </td> </tr> <tr> <td valign="top" width="19%"> <p>Problem-solving and decision-making</p> </td> <td valign="top" width="26%"> <p>Identifies problem precursors and resolves actual problems, using decision-making techniques, in a timely manner.</p> </td> <td valign="top" width="54%"> <p>–            Seeks accurate and appropriate information from appropriate sources;</p> <p>–            Identifies and verifies what and why has failed;</p> <p>–            Perseveres with resolving problems whilst prioritising safety;</p> <p>–            Uses appropriate and timely decision-making techniques;</p> <p>–            Sets priorities appropriately;</p> <p>–            Identifies and considers options, as appropriate;</p> <p>–            Monitors, reviews, and adapts decisions, as required;</p> <p>–            Identifies, assesses, and manages risks effectively;</p> <p>–            Adapts when faced with situations where no guidance or procedure exists.</p> </td> </tr> <tr> <td valign="top" width="19%"> <p>Situational awareness (SA) and information management</p> </td> <td valign="top" width="26%"> <p>Perceives, comprehends, and manages information, as well as anticipates its effect on the operation.</p> </td> <td valign="top" width="54%"> <p>–            Monitors, identifies, and assesses accurately the aeroplane’s state and systems;</p> <p>–            Monitors, identifies, and assesses accurately the aeroplane’s energy state and anticipated flight path;</p> <p>–            Monitors, identifies, and assesses accurately the general environment as it may affect the operation;</p> <p>–            Validates the accuracy of information and checks for gross errors;</p> <p>–            Maintains the awareness of the people involved in or affected by the operation as well as their capacity to perform as expected;</p> <p>–            Anticipates what could happen, plans, and stays ahead of the situation;</p> <p>–            Develops effective contingency plans based upon potential threats;</p> <p>–            Recognises and effectively responds to indications of reduced SA.</p> </td> </tr> <tr> <td valign="top" width="19%"> <p>Workload management </p> </td> <td valign="top" width="26%"> <p>Maintains available workload capacity through prioritisation and distribution of tasks, using resources.</p> </td> <td valign="top" width="54%"> <p>–            Exercises self-control in all situations;</p> <p>–            Plans, prioritises, and schedules tasks effectively;</p> <p>–            Manages time efficiently when carrying out tasks;</p> <p>–            Offers and gives assistance, delegates when necessary;</p> <p>–            Seeks and accepts assistance, when necessary;</p> <p>–            Monitors, reviews, and cross-checks taken action conscientiously;</p> <p>–            Verifies that tasks are completed as expected;</p> <p>–            Manages and recovers from interruptions, distractions, variations, and failures effectively, while performing tasks.</p> </td> </tr> </table> GM2 FCL.735.A Multi-crew cooperation (MCC) training course – aeroplanes ED Decision 2017/022/R ENHANCED MCC TRAINING TO AIRLINE PILOT STANDARDS (APS MCC) COURSE The approved training organisation (ATO) should ensure that their course design develops the required core competencies through their training and assessment plan based on the competency framework provided in Table 1 below. An ATO may adapt this framework to include additional competencies and/or performance indicators/observable behaviours <table border="1" cellpadding="0" cellspacing="0" width="101%"><thead><tr><td colspan="3" valign="top" width="100%"><p><b>Table 1 — COMPETENCIES</b></p></td></tr><tr><td valign="top" width="19%"><p><b>Competency</b></p></td><td valign="top" width="26%"><p><b>Description</b></p></td><td valign="top" width="54%"><p><b>Performance indicators/observable behaviours</b></p></td></tr></thead><tr><td valign="top" width="19%"><p>Application of knowledge</p></td><td valign="top" width="26%"><p>Relates and applies relevant knowledge in the operational environment and in scenario settings.</p></td><td valign="top" width="54%"><p>– Demonstrates the acquisition and retention of required aviation knowledge;</p><p>– Relates knowledge between subject areas;</p><p>– Applies knowledge to the operational environment;</p><p>– Correctly identifies threats and errors in a timely manner;</p><p>– Uses knowledge to create valid options of managing threats, errors, and undesirable aeroplane states;</p><p>– Mentally resolves basic-mathematics problems relating to operational situations, both under normal circumstances and under pressure;</p><p>– Shares knowledge with others openly and constructively, as and when appropriate.</p></td></tr><tr><td valign="top" width="19%"><p>Application of regulations and procedures</p></td><td valign="top" width="26%"><p>Identifies and applies appropriate procedures in accordance with published operating instructions and pursuant to applicable regulations.</p></td><td valign="top" width="54%"><p>– Identifies where to find the information;</p><p>– Follows standard operating procedures (SOPs) unless a higher degree of safety dictates an appropriate deviation therefrom;</p><p>– Follows all operating instructions in a timely manner;</p><p>– Correctly operates aeroplane systems and associated equipment;</p><p>– Monitors the status of aeroplane systems;</p><p>– Complies with applicable regulations;</p><p>– Applies relevant procedural knowledge.</p></td></tr><tr><td valign="top" width="19%"><p>Communication</p></td><td valign="top" width="26%"><p>Communicates through appropriate means in normal and non-normal situations.</p></td><td valign="top" width="54%"><p>– Ensures that the recipient is ready and able to receive the information;</p><p>– Shares appropriate information;</p><p>– Selects appropriately what, when, how, and with whom to communicate;</p><p>– Conveys messages clearly, accurately, and concisely;</p><p>– Confirms that the recipient correctly understands important information;</p><p>– Listens actively and demonstrates understanding when receiving information;</p><p>– Asks relevant and effective questions;</p><p>— Communicates in order to resolve deviations identified through monitoring;</p><p>– Adheres to standard radiotelephony phraseology and procedures;</p><p>– Accurately reads, interprets, drafts, and responds to data link messages in English;</p><p>– Correctly uses and interprets non-verbal communication.</p></td></tr><tr><td valign="top" width="19%"><p>Aeroplane flight path management — automation</p></td><td valign="top" width="26%"><p>Controls the aeroplane flight path through automation.</p></td><td valign="top" width="54%"><p>– Uses appropriate flight management and guidance systems as well as automation, as installed and as appropriate to the conditions;</p><p>– Monitors and detects deviations from the desired aeroplane trajectory and takes appropriate action;</p><p>– Manages the flight path to optimise the operational performance;</p><p>– Maintains the desired flight path during flight using automation, whilst managing other tasks and distractions;</p><p>– Effectively monitors automation, including engagement and automatic-mode transitions.</p></td></tr><tr><td valign="top" width="19%"><p>Aeroplane flight path management — manual control</p></td><td valign="top" width="26%"><p>Controls the aeroplane flight path through manual flight.</p></td><td valign="top" width="54%"><p>– Uses appropriate flight management and guidance systems and automation, as installed and appropriate to the conditions;</p><p>– Manually controls the aeroplane using only the relationship between aeroplane attitude, speed and thrust, as well as navigation signals or visual information;</p><p>– Monitors and detects deviations from the desired aeroplane trajectory and takes appropriate action;</p><p>– Manages the flight path to optimise the operational performance;</p><p>– Maintains the desired flight path during manual flight, whilst managing other tasks and distractions;</p><p>– Effectively monitors flight guidance systems, including engagement and automatic-mode transitions.</p></td></tr><tr><td valign="top" width="19%"><p>Leadership and teamwork</p></td><td valign="top" width="26%"><p>Influences others so that they contribute to a shared purpose. Collaborates to accomplish the goals of the team.</p></td><td valign="top" width="54%"><p>– Creates an atmosphere of open communication and encourages team participation;</p><p>– Displays initiative and gives directions when required;</p><p>– Admits mistakes and takes responsibility;</p><p>– Carries out instructions when directed;</p><p>– Gives and receives feedback constructively;</p><p>– Applies effective intervention strategies to resolve deviations identified whilst monitoring;</p><p>– Takes into account cultural differences;</p><p>– Engages others in planning;</p><p>– Addresses and resolves conflicts and disagreements in a constructive manner;</p><p>– Exercises decisive leadership.</p></td></tr><tr><td valign="top" width="19%"><p>Problem-solving and decision-making</p></td><td valign="top" width="26%"><p>Identifies problem precursors and resolves actual problems, using decision-making techniques, in a timely manner.</p></td><td valign="top" width="54%"><p>– Seeks accurate and appropriate information from appropriate sources;</p><p>– Identifies and verifies what and why has failed;</p><p>– Perseveres with resolving problems whilst prioritising safety;</p><p>– Uses appropriate and timely decision-making techniques;</p><p>– Sets priorities appropriately;</p><p>– Identifies and considers options, as appropriate;</p><p>– Monitors, reviews, and adapts decisions, as required;</p><p>– Identifies, assesses, and manages risks effectively;</p><p>– Adapts when faced with situations where no guidance or procedure exists.</p></td></tr><tr><td valign="top" width="19%"><p>Situational awareness (SA) and information management</p></td><td valign="top" width="26%"><p>Perceives, comprehends, and manages information, as well as anticipates its effect on the operation.</p></td><td valign="top" width="54%"><p>– Monitors, identifies, and assesses accurately the aeroplane’s state and systems;</p><p>– Monitors, identifies, and assesses accurately the aeroplane’s energy state and anticipated flight path;</p><p>– Monitors, identifies, and assesses accurately the general environment as it may affect the operation;</p><p>– Validates the accuracy of information and checks for gross errors;</p><p>– Maintains the awareness of the people involved in or affected by the operation as well as their capacity to perform as expected;</p><p>– Anticipates what could happen, plans, and stays ahead of the situation;</p><p>– Develops effective contingency plans based upon potential threats;</p><p>– Recognises and effectively responds to indications of reduced SA.</p></td></tr><tr><td valign="top" width="19%"><p>Workload management </p></td><td valign="top" width="26%"><p>Maintains available workload capacity through prioritisation and distribution of tasks, using resources.</p></td><td valign="top" width="54%"><p>– Exercises self-control in all situations;</p><p>– Plans, prioritises, and schedules tasks effectively;</p><p>– Manages time efficiently when carrying out tasks;</p><p>– Offers and gives assistance, delegates when necessary;</p><p>– Seeks and accepts assistance, when necessary;</p><p>– Monitors, reviews, and cross-checks taken action conscientiously;</p><p>– Verifies that tasks are completed as expected;</p><p>– Manages and recovers from interruptions, distractions, variations, and failures effectively, while performing tasks.</p></td></tr></table> ##### GM2 FCL.735.A Multi-crew cooperation (MCC) training course – aeroplanes *ED Decision 2017/022/R* **ENHANCED MCC TRAINING TO AIRLINE PILOT STANDARDS (APS MCC) COURSE** The approved training organisation (ATO) should ensure that their course design develops the required core competencies through their training and assessment plan based on the competency framework provided in Table 1 below. An ATO may adapt this framework to include additional competencies and/or performance indicators/observable behaviours <table bgcolor="#d9d9d9" cellpadding="7" cellspacing="0"> <col/> <col/> <col/> <thead> <tr> <td bgcolor="#808080" colspan="3" valign="top"><p align="center"> <b>Table 1 — COMPETENCIES</b></p> </td> </tr> <tr valign="top"> <td bgcolor="#808080"><p align="left"> <b>Competency</b></p> </td> <td bgcolor="#808080"><p align="left"> <b>Description</b></p> </td> <td bgcolor="#808080"><p align="left"> <b>Performance indicators/observable behaviours</b></p> </td> </tr> </thead> <tbody> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Application of knowledge</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Relates and applies relevant knowledge in the operational environment and in scenario settings.</p> </td> <td bgcolor="#d9d9d9"><p align="left"> – Demonstrates the acquisition and retention of required aviation knowledge;</p> <p align="left"> – Relates knowledge between subject areas;</p> <p align="left"> – Applies knowledge to the operational environment;</p> <p align="left"> – Correctly identifies threats and errors in a timely manner;</p> <p align="left"> – Uses knowledge to create valid options of managing threats, errors, and undesirable aeroplane states;</p> <p align="left"> – Mentally resolves basic-mathematics problems relating to operational situations, both under normal circumstances and under pressure;</p> <p align="left">– Shares knowledge with others openly and constructively, as and when appropriate.</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Application of regulations and procedures</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Identifies and applies appropriate procedures in accordance with published operating instructions and pursuant to applicable regulations.</p> </td> <td bgcolor="#d9d9d9"><p align="left"> – Identifies where to find the information;</p> <p align="left"> – Follows standard operating procedures (SOPs) unless a higher degree of safety dictates an appropriate deviation therefrom;</p> <p align="left"> – Follows all operating instructions in a timely manner;</p> <p align="left"> – Correctly operates aeroplane systems and associated equipment;</p> <p align="left"> – Monitors the status of aeroplane systems;</p> <p align="left"> – Complies with applicable regulations;</p> <p align="left">– Applies relevant procedural knowledge.</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Communication</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Communicates through appropriate means in normal and non-normal situations.</p> </td> <td bgcolor="#d9d9d9"><p align="left"> – Ensures that the recipient is ready and able to receive the information;</p> <p align="left"> – Shares appropriate information;</p> <p align="left"> – Selects appropriately what, when, how, and with whom to communicate;</p> <p align="left"> – Conveys messages clearly, accurately, and concisely;</p> <p align="left"> – Confirms that the recipient correctly understands important information;</p> <p align="left"> – Listens actively and demonstrates understanding when receiving information;</p> <p align="left"> – Asks relevant and effective questions;</p> <p align="left"> — Communicates in order to resolve deviations identified through monitoring;</p> <p align="left"> – Adheres to standard radiotelephony phraseology and procedures;</p> <p align="left"> – Accurately reads, interprets, drafts, and responds to data link messages in English;</p> <p align="left">– Correctly uses and interprets non-verbal communication.</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Aeroplane flight path management — automation</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Controls the aeroplane flight path through automation.</p> </td> <td bgcolor="#d9d9d9"><p align="left"> – Uses appropriate flight management and guidance systems as well as automation, as installed and as appropriate to the conditions;</p> <p align="left"> – Monitors and detects deviations from the desired aeroplane trajectory and takes appropriate action;</p> <p align="left"> – Manages the flight path to optimise the operational performance;</p> <p align="left"> – Maintains the desired flight path during flight using automation, whilst managing other tasks and distractions;</p> <p align="left">– Effectively monitors automation, including engagement and automatic-mode transitions.</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Aeroplane flight path management — manual control</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Controls the aeroplane flight path through manual flight.</p> </td> <td bgcolor="#d9d9d9"><p align="left"> – Uses appropriate flight management and guidance systems and automation, as installed and appropriate to the conditions;</p> <p align="left"> – Manually controls the aeroplane using only the relationship between aeroplane attitude, speed and thrust, as well as navigation signals or visual information;</p> <p align="left"> – Monitors and detects deviations from the desired aeroplane trajectory and takes appropriate action;</p> <p align="left"> – Manages the flight path to optimise the operational performance;</p> <p align="left"> – Maintains the desired flight path during manual flight, whilst managing other tasks and distractions;</p> <p align="left">– Effectively monitors flight guidance systems, including engagement and automatic-mode transitions.</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Leadership and teamwork</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Influences others so that they contribute to a shared purpose. Collaborates to accomplish the goals of the team.</p> </td> <td bgcolor="#d9d9d9"><p align="left"> – Creates an atmosphere of open communication and encourages team participation;</p> <p align="left"> – Displays initiative and gives directions when required;</p> <p align="left"> – Admits mistakes and takes responsibility;</p> <p align="left"> – Carries out instructions when directed;</p> <p align="left"> – Gives and receives feedback constructively;</p> <p align="left"> – Applies effective intervention strategies to resolve deviations identified whilst monitoring;</p> <p align="left"> – Takes into account cultural differences;</p> <p align="left"> – Engages others in planning;</p> <p align="left"> – Addresses and resolves conflicts and disagreements in a constructive manner;</p> <p align="left">– Exercises decisive leadership.</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Problem-solving and decision-making</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Identifies problem precursors and resolves actual problems, using decision-making techniques, in a timely manner.</p> </td> <td bgcolor="#d9d9d9"><p align="left"> – Seeks accurate and appropriate information from appropriate sources;</p> <p align="left"> – Identifies and verifies what and why has failed;</p> <p align="left"> – Perseveres with resolving problems whilst prioritising safety;</p> <p align="left"> – Uses appropriate and timely decision-making techniques;</p> <p align="left"> – Sets priorities appropriately;</p> <p align="left"> – Identifies and considers options, as appropriate;</p> <p align="left"> – Monitors, reviews, and adapts decisions, as required;</p> <p align="left"> – Identifies, assesses, and manages risks effectively;</p> <p align="left">– Adapts when faced with situations where no guidance or procedure exists.</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Situational awareness (SA) and information management</p> </td> <td bgcolor="#d9d9d9"><p align="left"> Perceives, comprehends, and manages information, as well as anticipates its effect on the operation.</p> </td> <td bgcolor="#d9d9d9"><p align="left"> – Monitors, identifies, and assesses accurately the aeroplane’s state and systems;</p> <p align="left"> – Monitors, identifies, and assesses accurately the aeroplane’s energy state and anticipated flight path;</p> <p align="left"> – Monitors, identifies, and assesses accurately the general environment as it may affect the operation;</p> <p align="left"> – Validates the accuracy of information and checks for gross errors;</p> <p align="left"> – Maintains the awareness of the people involved in or affected by the operation as well as their capacity to perform as expected;</p> <p align="left"> – Anticipates what could happen, plans, and stays ahead of the situation;</p> <p align="left"> – Develops effective contingency plans based upon potential threats;</p> <p align="left">– Recognises and effectively responds to indications of reduced SA.</p> </td> </tr> <tr valign="top"> <td bgcolor="#d9d9d9"><p align="left"> Workload management </p> </td> <td bgcolor="#d9d9d9"><p align="left"> Maintains available workload capacity through prioritisation and distribution of tasks, using resources.</p> </td> <td bgcolor="#d9d9d9"><p align="left"> – Exercises self-control in all situations;</p> <p align="left"> – Plans, prioritises, and schedules tasks effectively;</p> <p align="left"> – Manages time efficiently when carrying out tasks;</p> <p align="left"> – Offers and gives assistance, delegates when necessary;</p> <p align="left"> – Seeks and accepts assistance, when necessary;</p> <p align="left"> – Monitors, reviews, and cross-checks taken action conscientiously;</p> <p align="left"> – Verifies that tasks are completed as expected;</p> <p align="left">– Manages and recovers from interruptions, distractions, variations, and failures effectively, while performing tasks.</p> </td> </tr> </tbody> </table>