Regulation (EU) 2025/20
The ground handling organisation shall ensure that the software it uses for the provision of ground handling services is functional and does not negatively affect the safety of the flight. It shall ensure that:
(a) a backup system is available to ensure operational continuity in case of breakdown;
(b) the data is easily accessible and retrievable upon request by authorised persons;
(c) if the software includes document issuance, it complies with point ORGH.DOC.100;
(d) personnel are trained and competent to use the software to perform their assigned tasks.
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