ORGH.MGM.200 General requirements for the management system

(a) The ground handling organisation shall develop and implement a management system proportionate to the type and complexity of activities, the size of the organisation, and the operational context, to manage the safety risks; it shall aim for continuous improvement of this system and ensure fostering of a safety culture within its organisation. The management system shall cover all the systems and processes necessary for the ground handling organisation to discharge its responsibilities.

(b) The management system shall include the following:

(1) clearly defined lines of accountability and responsibility with regard to the overall activities of the organisation throughout the organisation, including a direct safety accountability of the accountable manager;

(2) a safety management system that includes the following elements:

(i) a description of the overall philosophy and principles of the organisation with regard to safety, referred to as ‘the safety policy’, signed by the accountable manager;

(ii) a process to identify safety hazards, and to assess and mitigate the safety risks in ground handling activities, including the human factors;

(iii) a process to manage and improve the organisation’s safety performance by establishing safety objectives, standards, and indicators, and to validate the proportionality and effectiveness of the mitigating measures in addressing the safety risks;

(iv) means to promote safety within the organisation, with the purpose of fostering a safety culture, in particular, means to communicate on safety topics, so that personnel are aware of their role in maintaining ground and flight safety and in contributing to the safety culture;

(v) identification of interfaces with other stakeholders, and the ground handling organisation’s own safety accountability, authority and responsibility within those interfaces;

(3) a process to manage changes in accordance with point ORGH.GEN.130;

(4) methods to ensure a minimum level of control to prevent fatigue to its personnel by complying with the existing applicable requirements, also considering the different ground handling functions and the associated safety risks of the assigned tasks;

(5) a training programme to ensure that personnel involved in the ground handling activities are competent to perform the safety-related duties and that they are familiarised with the rules and procedures relevant to their tasks;

(6) a process to monitor compliance of the ground handling organisation with the applicable requirements and regulations under the terms of its declaration, which shall include feedback on findings to the accountable manager to ensure effective implementation of corrective actions as necessary, and continuous improvement and updates of the management system components;

(7) a document management system.

(c) The ground handling organisation shall document the processes of the management system referred to in points (b)(1) to (7).

(d) Notwithstanding points (a), (b) and (c), if the ground handling organisation is part of a legal entity that holds one or more additional certificates, approvals, or authorisations or declares its activity in accordance with Regulation (EU) 2018/1139 and its delegated and implementing acts, the ground handling organisation may integrate its management system with the management system that it has already established under the provisions applicable to that certificate, approval, authorisation or declaration, as the case may be.