Regulation (EU) 2025/20
(a) The ground handling organisation shall establish a document system and a record system as part of its management system.
(b) The ground handling organisation shall ensure that all documents and records and any associated amendments are accessible to the ground handling organisation’s personnel for duty purposes, and to authorities, or to other entities for audit or inspection purposes, upon request. The records shall be easily traced and retrievable throughout the required retention period.
(c) The documents and records shall be stored and secured to ensure protection from damage, alteration and theft.
(d) The documents and records shall be easily legible in any format they may be. The ground handling organisation shall specify in its documentation the method of disposal or deletion of the documents and records.
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