ED Decision 2025/007/R
(a) Organisations may use different names for this manual, as the concept is not new. Depending on the type of organisation that provides GH services, this document may have different names, such as âground operations manualâ, âoperations manualâ, âground service manualâ and âground handling service manualâ.
(b) The âGH manualâ is a generic name for the document or the set of documents used by the GH organisation to support it in discharging its responsibilities for the safe provision of GH services in compliance with the applicable requirements. It contains all the necessary instructions, information, policies, procedures for the provision of services, the training programme, the description of the organisationâs management system and the performance of duties by personnel, as well as for the operation and maintenance of the GSE used.
(c) The GH organisation has full freedom to decide how the content of its GH manual is integrated into its documentation system. For example, the GH manual could be either:
(1) a standâalone document;
(2) a set of separate documents containing processes and procedures that cover its management system, with crossâreferences to one another; or
(3) integrated in another of its existing manuals.
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