ED Decision 2020/002/R
(a) The quality system should include a feedback system: it should ensure that all findings resulting from the independent audits are properly investigated and corrected in a timely manner. It should address who is required to rectify each non-compliance and the procedure to be followed if rectification is not completed within appropriate timescales. The procedure should enable the accountable manager to be kept informed of any safety issues and the extent of compliance with Part-CAO.
(b) The audit reports referenced in AMC1 CAO.A.100(b) should be sent to the relevant department for rectification action giving target rectification dates. Rectification dates should be discussed with such department before the quality department or nominated auditor confirms such dates in the report. The relevant department is required to rectify findings and inform the quality manager or the auditor of such rectification.
(c) The accountable manager should hold regular meetings with staff to check the progress of any corrective actions. If these meetings are delegated to the quality manager on a day-to-day basis, then the accountable manager should:
(1) meet the senior staff involved at least twice per year to review the overall performance of the compliance monitoring function; and
(2) receive at least a half-yearly summary report on non-compliance findings.
AMC1 CAO.A.100(a) details quality system feedback: audit findings must be investigated and corrected, with clear responsibilities and timelines, keeping the accountable manager informed of safety and compliance.
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