ED Decision 2017/001/R
CRITICAL INCIDENT STRESS MANAGEMENT
The purpose of critical incident stress management (CISM) programmes is to prepare an organisation for the potential aftermath of an incident. These programmes come in a number of different forms, but have the added benefit of providing education on the effects of stress, how stress affects performance and stress management, even when the incident is relatively minor and perhaps personal to the individual.
Guidance for the implementation of a CISM programme may be found in the EUROCONTROL document: ‘Human Factors — Critical Incident Stress Management: User Implementation Guidelines’, edition 2.0 of 24 October 2008.
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