Subtopic HUM 1.1 — Cognitive

ADV
HUM

1.1.1

Describe the human information-processing model.

2

Attention, perception, memory, situational awareness, decision-making, response

ALL

ADV
HUM

1.1.2

Describe the factors which influence human information-processing.

2

Confidence, stress, learning, knowledge, experience, fatigue, alcohol/drugs, distraction, interpersonal relations

ALL

ADV
HUM

1.1.3

Monitor the effect of human information-processing factors on decision-making.

3

Optional content: workload, stress, interpersonal relations, distraction, confidence

ALL

Subtopic HUM 2.1 — Fatigue

ADV
HUM

2.1.1

State the factors that cause fatigue.

1

Shift work

Optional content: night shifts and rosters, Regulation (EU) 2017/373[56], ICAO/IFATCA/CANSO’s Fatigue Management Guide for Air Traffic Service Providers

ALL

ADV
HUM

2.1.2

Describe the onset of fatigue.

2

Regulation (EU) 2017/373

Optional content: lack of concentration, listlessness, irritability, frustration, ICAO/IFATCA/CANSO’s Fatigue Management Guide for Air Traffic Service Providers

ALL

ADV
HUM

2.1.3

Recognise the onset of fatigue in self.

1

Optional content: ICAO/IFATCA/CANSO’s Fatigue Management Guide for Air Traffic Service Providers

ALL

ADV
HUM

2.1.4

Recognise the onset of fatigue in others.

1

ALL

ADV
HUM

2.1.5

Describe appropriate action when recognising fatigue.

2

ALL

Subtopic HUM 2.2 — Fitness

ADV
HUM

2.2.1

Recognise signs of lack of personal fitness.

1

ALL

ADV
HUM

2.2.2

Describe actions when aware of a lack of personal fitness.

2

ALL

Subtopic HUM 3.1 — Team resource management (TRM)

ADV
HUM

3.1.1

State the relevance of TRM.

1

Optional content: TRM course, EUROCONTROL Guidelines for the development of TRM training

ALL

ADV
HUM

3.1.2

State the content of the TRM concept.

1

Optional content: teamwork, human error, team roles, stress, decision-making, communication, situational awareness

ALL

Subtopic HUM 3.2 — Teamwork and team roles

ADV
HUM

3.2.1

Identify reasons for conflict.

3

ALL

ADV
HUM

3.2.2

Describe actions to prevent human conflicts.

2

Optional content: TRM team roles

ALL

ADV
HUM

3.2.3

Describe strategies to cope with human conflicts.

2

Optional content: in your team, in the simulator

ALL

Subtopic HUM 3.3 — Responsible behaviour

ADV
HUM

3.3.1

Consider the factors which influence responsible behaviour.

2

Optional content: situation, team, personal situation and judgement, instance of justification, moral motivation, personality

ALL

ADV
HUM

3.3.2

Apply responsible judgement.

3

Case study and discussion about a dilemma situation

ALL

Subtopic HUM 4.1 — Stress

ADV
HUM

4.1.1

Recognise the effects of stress on performance.

1

Stress and its symptoms in self and in others

Optional content: Regulation (EU) 2017/373

ALL

Subtopic HUM 4.2 — Stress management

ADV
HUM

4.2.1

Act to reduce stress.

3

The effect of personality in coping with stress, the benefits of active stress management

ALL

ADV
HUM

4.2.2

Respond to a stressful situation by offering, asking or accepting assistance.

3

Optional content: the benefits of offering, accepting and asking for help in stressful situations

ALL

ADV
HUM

4.2.3

Recognise the effect of shocking and stressful events.

1

Self and others, abnormal situations, Critical Incident Stress Management (CISM)

ALL

ADV
HUM

4.2.4

Consider the benefits of Critical Incident Stress Management (CISM).

2

ALL

ADV
HUM

4.2.5

Explain procedures to be used following an incident/accident.

2

Optional content: CISM, counselling, human element

ALL

Subtopic HUM 5.1 — Human error

ADV
HUM

5.1.1

Explain the relationship between error and safety.

2

Number and combination of errors, proactive versus reactive approach to discovery of error

Optional content: ICAO Circular 314 — AN/178 Threat and Error Management (TEM) in Air Traffic Control

ALL

ADV
HUM

5.1.2

Differentiate between the types of error.

2

Slips, lapses, mistakes

Optional content: ICAO Circular 314 — AN/178 Threat and Error Management (TEM) in Air Traffic Control

ALL

ADV
HUM

5.1.3

Describe error-prone conditions.

2

Optional content: increase in traffic, changes in procedures, complexities of systems or traffic, weather, unusual occurrences

ALL

ADV
HUM

5.1.4

Collect examples of different error types, their causes and consequences for ATC.

3

Optional content: ICAO Circular 314 — AN/178 Threat and Error Management (TEM) in Air Traffic Control

ALL

ADV
HUM

5.1.5

Explain how to detect errors to compensate for them.

2

STCA, MSAW, individual and collective strategy

Optional content: ICAO Circular 314 — AN/178 Threat and Error Management (TEM) in Air Traffic Control

ALL

ADV
HUM

5.1.6

Execute corrective actions.

3

Error compensation

Optional content: ICAO Circular 314 — AN/178 Threat and Error Management (TEM) in Air Traffic Control

ALL

ADV
HUM

5.1.7

Explain the importance of error management.

2

Optional content: prevention of incidents, safety improvement, revision of procedures and/or working practices

ALL

ADV
HUM

5.1.8

Describe the impact on an ATCO’s performance following an occurrence/incident.

2

Optional content: reporting, SMS, investigation, CISM

ALL

Subtopic HUM 5.2 — Violation of rules

ADV
HUM

5.2.1

Explain the causes and dangers of violation of rules becoming accepted as a practice.

2

Optional content: ICAO Circular 314 — AN/178 Threat and Error Management (TEM) in Air Traffic Control

ALL

Subtopic HUM 6.1 — Communication

ADV
HUM

6.1.1

Use communication effectively in ATC.

3

ALL

ADV
HUM

6.1.2

Analyse examples of pilot–controller communication for effectiveness.

4

ALL

Subtopic HUM 6.2 — Collaborative work within the same area of responsibility

ADV
HUM

6.2.1

List communication means between controllers in charge of the same area of responsibility (sector or tower).

1

Optional content: electronic, written, verbal and non-verbal communication

ALL

ADV
HUM

6.2.2

Explain consequences of the use of communication means on effectiveness.

2

Optional content: strip legibility and encoding, label designation, feedback

ALL

ADV
HUM

6.2.3

List possible actions to provide a safe position handover.

1

Optional content: rigour, preparation, overlap time

ALL

ADV
HUM

6.2.4

Explain consequences of a missed position handover process.

2

ALL

Subtopic HUM 6.3 — Collaborative work between different areas of responsibility

ADV
HUM

6.3.1

List factors and means for an effective coordination between sectors and/or tower positions.

1

Optional content: other sectors’ constraints, electronic coordination tools

ALL

Subtopic HUM 6.4 — Controller–pilot cooperation

ADV
HUM

6.4.1

Describe parameters affecting controller–pilot cooperation.

2

Optional content: workload, mutual knowledge, controller versus pilot mental picture

ALL