GM5 ORO.CC.115(e) Conduct of training
courses and associated checking
CABIN CREW CRM TRAINER ASSESSMENT
(a) For assessing cabin crew CRM trainers, the operator may nominate experienced cabin crew CRM trainers who have demonstrated continued compliance with the provisions for a cabin crew CRM trainer and capability in that role for at least 3 years.
(b) An operator that does not have the resources to conduct the assessment may employ a contractor. The standard as regards the assessment is confirmed on a 3-year basis by the operator.
(c) The checklist in Table 1 provides guidance on the assessment of a cabin crew CRM trainer. If a cabin crew CRM trainer is competent in his/her role, the response to the questions in Table 1 should be ‘yes’. When answering the questions in Table 1, justifications and examples related to the responses given should be provided.
Table 1 —
Cabin crew CRM trainer assessment checklist
|
Questions to
assess a cabin crew CRM trainer |
Response yes/no |
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Did the CRM trainer demonstrate the knowledge required for the role? |
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Did the CRM trainer support CRM concepts? |
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Did the CRM trainer encourage trainees to participate, share their experiences and self-analyse? |
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Did the CRM trainer identify and respond to the trainees’ needs relative to expertise/experience? |
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Did the CRM trainer show how CRM is integrated in technical training? |
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Did the CRM trainer incorporate company CRM standards when appropriate? |
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Did the CRM trainer identify and discuss the non-technical reasons involved in accidents, incidents and events included in case studies? |
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Did the CRM trainer regularly check for understanding and resolve ambiguities? |
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Did the CRM trainer demonstrate effective instruction and facilitation skills? |
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Cabin crew CRM trainer assessments ensure quality instruction. Operators can use experienced internal trainers or contractors for evaluations, confirmed every three years. Assessments, guided by a checklist, verify trainer knowledge, support for CRM principles, trainee engagement, needs responsiveness, CRM integration, company standards, accident analysis, clarity, and effective facilitation skills.
* Summary by Aviation.Bot - Always consult the original document for the most accurate information.
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