AMC2 ORO.CC.115(e) Conduct
of training courses and associated checking
CREW RESOURCE MANAGEMENT (CRM) TRAINING — SINGLE CABIN CREW OPERATIONS
For single cabin crew operations, AMC1 ORO.CC.115(e) should be applied with the following differences:
(a) Relevant training elements
CRM training should focus on the elements specified in Table 1 of (g) of AMC1 ORO.CC.115(e) which are relevant to single cabin crew operations. Therefore, single cabin crew CRM training should include, among others:
(1) situation awareness;
(2) workload management;
(3) decision-making;
(4) resilience development;
(5) surprise and startle effect; and
(6) effective communication and coordination with
(i) the flight crew; and
(ii) other operational personnel and ground services.
(b) Virtual classroom training
Notwithstanding (a)(2) of AMC1 ORO.CC.115(e), classroom training may take place remotely, using a videoconferencing tool for a cabin crew member operating on aircraft with a maximum operational passenger seating configuration of 19 or less. The tool should permit real-time interaction between the trainees and the trainer, including speech and elements of body language. It should also be capable of transmitting any document to the trainee that the trainer wishes to present. The CRM trainer should establish the list of trainees in advance. Their number should be limited to 6 to ensure a sufficient level of interaction during the training session.
EASA regulations for single cabin crew operations emphasize Crew Resource Management (CRM) training. Key elements include situation awareness, workload management, decision-making, resilience, and communication with flight crew and ground staff. Virtual classroom training is permitted for smaller aircraft (19 seats or less) with real-time interaction and limited class sizes.
* Summary by Aviation.Bot - Always consult the original document for the most accurate information.
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