ED Decision 2022/014/R
CREW RESOURCE MANAGEMENT (CRM) TRAINING — SINGLE CABIN CREW OPERATIONS
For single cabin crew operations, AMC1 ORO.CC.115(e) should be applied with the following differences:
(a) Relevant training elements
CRM training should focus on the elements specified in Table 1 of (g) of AMC1 ORO.CC.115(e) which are relevant to single cabin crew operations. Therefore, single cabin crew CRM training should include, among others:
(1) situation awareness;
(2) workload management;
(3) decision-making;
(4) resilience development;
(5) surprise and startle effect; and
(6) effective communication and coordination with
(i) the flight crew; and
(ii) other operational personnel and ground services.
(b) Virtual classroom training
Notwithstanding (a)(2) of AMC1Â ORO.CC.115(e), classroom training may take place remotely, using a videoconferencing tool for a cabin crew member operating on aircraft with a maximum operational passenger seating configuration of 19 or less. The tool should permit real-time interaction between the trainees and the trainer, including speech and elements of body language. It should also be capable of transmitting any document to the trainee that the trainer wishes to present. The CRM trainer should establish the list of trainees in advance. Their number should be limited to 6 to ensure a sufficient level of interaction during the training session.
Guidance for CRM training in single cabin crew operations: focus on key elements, allow remote classroom training for aircraft with 19 or fewer seats, with real-time interaction and a maximum of 6 trainees.
* Summary by Aviation.Bot - Always consult the original document for the most accurate information.
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