ORO.GEN.315 Operational procedures for ground handling
Regulation (EU) 2025/24
(a) The operator shall ensure that the ground handling services for its aircraft, passengers, mail and cargo are provided either as self-handling performed by its own personnel or as contracted services to a third-party ground handling organisation, or a combination of both.
(b) The operator shall ensure that the third-party ground handling organisation provides services in accordance with the operator’s instructions and procedures.
(c) When contracting ground handling services listed in Article 2(2) of Delegated Regulation (EU) 2025/20 to an organisation operating under the terms of a declaration in accordance with that Regulation, the operator may use the operational procedures of the contracted organisation in any of the following cases:
(1) the operator agrees that the ground handling organisation applies its own operational procedures for the provision of ground handling services, in accordance with point GH.OPS.005(b) of Delegated Regulation (EU) 2025/20. This shall be documented;
(2) the ground handling organisation providing the services has declared its capability to discharge the responsibilities associated with the services provided and that declaration is valid;
(3) the operator cannot provide its own procedures and instructions to the ground handling organisation.
(d) When the operator ensures ground supervision with its own personnel as self-handling or contracts this activity to a third-party service provider, it shall ensure that the ground supervision function complies with point ORO.GEN.110 and that the operator includes the following elements in its operations manual:
(1) a description of the activities included within the scope of ground supervision and any necessary procedures;
(2) the responsibilities associated with this function;
(3) the training programme for this function, with an emphasis on safety training when this function has safety-related tasks.
[applicable from 27 March 2028 — Regulation (EU) 2025/24]