ORGH.GEN.150 Findings and corrective actions
Regulation (EU) 2025/20
(a) When the competent authority raises a finding of non-compliance, the ground handling organisation shall take the following steps within the time period determined by the competent authority:
(1) identify the root cause(s) of the non-compliance(s) and the contributing factors of that or those non-compliances;
(2) develop a corrective action plan that addresses the root cause(s) and the factors contributing to the non- compliance(s);
(3) demonstrate the implementation of the corrective action(s) to the satisfaction of the competent authority, either at the management system level or at the station level, or both, as the case may be.
(b) In addition to point (a), in the case of an organisation providing ground handling services in more than one Member State that may or may not be part of a single business grouping, the findings raised on the operation or a component of the organisation’s management system at one station and the related corrective action plans and corrective actions shall be communicated by the responsible person at that station to the organisation’s head office at its principal place of business.
(c) When the non-compliance directly affects the safety risk within, or the responsibilities of, the aircraft operator or the aerodrome operator, the ground handling organisation shall inform, without undue delay, the aerodrome operator and the aircraft operators concerned of the actions listed in point (a) and, if appropriate, coordinate such actions with them within the time period referred to in point (a).